Conversational AI goes mainstream now - Times of India
21 April 2019 8:40 PM GMT
India Business News: CHENNAI: 2019 is on the path to be an inflection point for conversational Artificial Intelligence (AI) as the technology moves from being considered t.
- As businesses embrace real-world applications of AI-based chatbots and voice-powered assistants, investments and acquisition action in the space has seen an uptick this year.
- Veer Chand Bothra, chief entrepreneur and evangelist, Netcore says the conversational AI market is in a "close to maturity" stage in India, and adoption by conventional sectors has "truly taken off " in the past two years.
- "More acquisitions and tech partnerships will help this form of AI become mainstream in the next couple of years," he said.
- In the customer service domain, conversational AI is becoming a mainstream platform to deliver differentiated CX," Samith Ramachandran, VP and head of products, Uniphore, said.
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