E-tailers, startups plan to go big on hiring delivery staff
15 April 2019 6:30 PM GMT
Swiggy, Grofers, MilkBasket and Shadowfax are doubling delivery teams this financial year, and biggies such as Amazon and BigBasket have equally aggressive plans.
- India's big e-commerce companies as well as startups are set to ramp up delivery fleets, the most crucial last-mile link in the supply chain, amid intensifying competition to grab a larger share of the customer wallet.
- Better customer experience - the key differentiator - is pushing companies to hire more delivery staff, given the fund infusion, market expansion and entry of new players in the industry.
- Most large hyper-local delivery platforms have raised significant capital and a substantial portion of that will go towards increasing the delivery fleet size, said Paul Dupuis , managing director of Randstad India.
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